General terms and conditions of sale

1) Object

These General Terms and Conditions of Sale (GTC) govern the sales of products made on the website [Site Name / URL] (hereinafter “the Site”) by [Company Name] (hereinafter “the Seller”) to any consumer (hereinafter “the Customer”).

2) Seller's identity

[Company Name / Trade Name]
Status: [Micro-enterprise / SAS / SARL]
Address: [Address]
SIRET: [SIRET]
Email: [Customer Service Email]
Phone: [Phone] (optional)

3) Products

The products sold are those listed on the Site on the day of consultation.
Each product is presented with a description (material, features, size, care instructions, etc.). Photos are for illustrative purposes only: slight variations (color/texture) may occur depending on the screen and the production run.

4) Price

Prices are shown in euros (€) , [including VAT / excluding VAT] .

  • If micro-enterprise not subject to VAT: VAT not applicable, art. 293 B of the CGI .
  • If VAT is applicable: VAT is included at the current rate.

Delivery charges are shown before order confirmation. The Seller reserves the right to change prices at any time, without affecting orders already confirmed.

5) Order

The Customer places an order online according to the process provided on the Site.
The order is considered final after:

  1. shopping cart validation
  2. providing delivery/billing information,
  3. acceptance of the terms and conditions,
  4. Full payment.

The Seller reserves the right to cancel/refuse an order in the event of an existing dispute with the Customer, suspicion of fraud or payment incident.

6) Payment

Payment is made via [methods offered: bank card, PayPal, Apple Pay, etc] .
Payment is due immediately upon ordering.
The Site uses secure payment solutions provided by [provider: Shopify Payments / Stripe / PayPal…] .
The order is processed after payment confirmation.

7) Availability – Out of stock

Offers are valid while stocks last.
In the event of unavailability after ordering, the Customer is informed and can choose:

  • a full refund, or
  • an asset, or
  • a replacement with an equivalent product (with the Client's agreement).

8) Delivery

8.1 Delivery Zones
Delivery: [France / Europe / World] .

8.2 Deadlines
Estimated delivery times: [e.g., 2–5 working days in France] .
These delivery times are indicative and may vary (peak periods, carriers, customs).

8.3 Fees
Delivery charges: [amount / grid / free from X€] displayed before payment.

8.4 Risk Transfer
The transfer of risk takes place upon delivery to the Customer (or to the collection point) in accordance with consumer law.

8.5 Damaged/Not Received Package
The Customer must report any damaged package or incident within [48h/72h] of receipt to [Email SAV] , with supporting photos.
In case of non-receipt, the Customer contacts Customer Service to open a carrier investigation.

9) Right of withdrawal (distance selling – consumer)

In accordance with the Consumer Code, the Customer has a period of 14 days from receipt of the product to exercise their right of withdrawal, without having to justify themselves.

9.1 Terms and Conditions
To exercise this right, the Customer must send a request to [Customer Service Email] with:

  • order number,
  • name/surname,
  • product(s) concerned,
  • Choice: refund.

9.2 Product Returns
The Customer returns the products within 14 days of notification of withdrawal to the following address: [Return address] .

9.3 Condition of products
The products must be returned:

  • new, unworn, unwashed,
  • with original labels and packaging,
  • without traces (odor, makeup, stains).

Otherwise, the Seller may refuse the refund or apply a discount related to the depreciation.

9.4 Return costs
Return shipping costs: [to be paid by the customer / free] . (Choose and keep only one option.)

9.5 Reimbursement
The refund will be issued via the original payment method within 14 days of receipt of the return (or proof of shipment), subject to product inspection.

10) Exchanges and returns outside the right of withdrawal

(Optional if you don't want to manage exchanges)
Exchanges are [allowed / not offered] .
If authorized: The Customer contacts Customer Service at [Email] within [X days] of receipt. Details (size, stock, fees) will be provided by Customer Service.

11) Exceptions to the right of withdrawal

The right of withdrawal does not apply in particular to:

  • customized products
  • sealed products cannot be returned for hygiene reasons if they have been unsealed (e.g. underwear, jerseys, tights) if applicable .

(Only keep what fits your shop.)

12) Legal guarantee (conformity / hidden defects)

The Client benefits from the legal guarantees:

  • legal guarantee of conformity (non-conforming/defective product),
  • guarantee against hidden defects .

In case of a problem, the Customer contacts Customer Service: [Email] with photos + description + order number.
The Seller will indicate the procedure (replacement, repair, refund as appropriate).

13) Responsibility

The Seller shall not be held liable for:

  • improper use/maintenance of products
  • damages related to an unforeseeable and insurmountable event (carrier, force majeure),
  • Site interruption/bug beyond its control.

14) Personal data

Data is processed in accordance with the Privacy Policy available on the Website. The Client has the right to access, rectify, erase, object to, restrict the processing of, and transfer their data.

15) Intellectual property

All elements of the Site (trademarks, visuals, texts, design) are protected. Any reproduction is prohibited without written consent.

16) Mediation – Disputes

In case of dispute, the Customer must first contact Customer Service: [Email] in order to seek an amicable solution.
In accordance with French law, the Customer may use a consumer mediator free of charge:
[Name + contact details of the mediator] (required if you sell to consumers in France) .

In the absence of an amicable agreement, the competent courts will be those determined by the rules of common law.

17) Applicable Law

These terms and conditions are governed by French law .